Return Policy"

Return Policy for Vanuveo

At Vanuveo, we want you to be satisfied with your purchase. If for any reason you're not satisfied, we offer you the opportunity to return your order according to the terms outlined below.

1. Right of Withdrawal

You have the right to withdraw from your order within 30 days after receiving the product without giving any reason. This applies to all products purchased via our website unless otherwise stated.

2. Conditions for Returns

To qualify for a return, the following conditions must be met:

  • The product must be in its original, unopened packaging.

  • The product must not be used, damaged, or washed.

  • The return request must be submitted within 30 days of receiving the product.

  • The product must be returned to the address we will provide after the return request is approved.

3. Steps for Returning an Item

  • Notify your return: Contact us via email at [your email address] within 30 days of receiving the product to notify us of your return. Please include your order number and the reason for the return.

  • Return Address: After your return request is approved, we will send you the return address to send the product to.

  • Packaging: Ensure that the product is well-packaged to avoid damage during transit. The product must be returned in its original condition and packaging.

  • Return Shipping: The cost of return shipping is the customer's responsibility, unless the product is defective or incorrectly delivered. We recommend using a track & trace number for the return shipment so that you can track the shipping progress.

4. Refunds

After receiving the returned product, we will process your refund if the product meets the return conditions. The refund will be processed to the original payment method used for your order.

  • Processing Time: We will process the refund within 4  business days after receiving the return shipment.

  • Refund Amount: The full purchase amount, including the paid shipping fees, will be refunded unless the product is damaged or does not meet the return conditions.

5. Exceptions to the Return Policy

Certain products cannot be returned, such as:

  • Sealed hygiene products (e.g., jewelry or products that cannot be returned for hygienic reasons).

  • Custom-made or personalized products.

  • Perishable goods (if applicable, such as food or other perishable items).

These exceptions will be clearly indicated at the time of purchase.

6. Damaged or Defective Products

If you receive a damaged, defective, or incorrectly delivered product, please contact us as soon as possible via [your email address]. We will be happy to offer you a replacement or a full refund, depending on your preference.

  • Report a defective product: Please report defective products within 48 hours of receiving your order.

  • Photos: We ask you to send photos of the damaged product so that we can assess the situation and help you as quickly as possible.

7. Product Exchanges

We currently do not offer direct exchanges. If you wish to exchange a product for another, you must return the original product and place a new order for the desired product.

8. Return Shipping Costs

In most cases, the cost of return shipping is your responsibility. We recommend using a track & trace service so you have proof of shipping. If the return is due to an error on our part (e.g., defective product or wrong delivery), we will reimburse the return shipping costs.

9. Contact

If you have any questions about our return policy, please feel free to contact us at:

Vanuveo
Email: vanuveo@hotmail.com
Phone: 0687948097
Website: https://vanuveo.com/

10. Changes to the Return Policy

We reserve the right to change this return policy at any time. We will notify you of changes via the website or email. The changes will take effect once they are posted on the website.

Summary of the Return Policy

  • Return Period: 30 days after receiving the product.

  • Conditions: Products must be in original, unopened condition.

  • Costs: Return shipping is the customer's responsibility unless the product is defective or incorrect.

  • Refund: Within 4 business days after receipt of the return.